This privacy policy applies to Orlando Smith Pty Ltd ACN 164 768 594 (“Orlando Smith Plastering”, “company”, “we”, “us” or “our). We are committed to protecting the personal information we collect about you in the course of your dealings with us. This policy provides you with information on how we manage your personal information, including how we collect, store, use and disclose your personal information. How we collect personal information We may collect personal information from you through our call centre, representatives, agents, promotions or our website. Collection of personal information We are required by legislation and regulatory requirements to obtain and hold the personal information of clients. Information we hold about you may include your contact details, occupation, bank account details, financial information and tax file number. Use of personal information We will not use or disclose your personal information for any purpose other than— We may also be required under the Corporations Act 2001 to maintain certain transaction records, which may include personal information of our clients, and which must be made available for inspection if requested by the Australian Securities and Investments Commission. We may also contract with external parties to conduct due diligence, compliance or financial audits as part of running our business, and this may involve the disclosure of your personal information. If you instruct us, then we will provide your personal information to (i.e. your financial adviser and accountant). Accessing your personal information You may request access to your personal information at any time. Upon confirmation of your identity, you can then arrange for a time to inspect the information, or request to receive a copy of it. We will endeavour to provide you with the data within 28 days of receiving your request. Access to your personal information may be restricted by the National Privacy Principles, such as where— We will provide you with an explanation if we decline a request for access. Correcting your personal information We aim to keep the personal information we hold complete, accurate and current. If you provide evidence to us that the personal information we hold about you is inaccurate, incomplete or outdated, then we will take all reasonable steps to correct it. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with our decision. Information storage and security Your personal information is generally held in our computer database. We seek to ensure that personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or exposure. We have a number of measures in place, including restricted staff and password protected access to personal information, internet based security tools (e.g., firewalls, virus protection programs), and we perform regular back-ups and secure offsite storage of data. In the event you cease to be a client of ours, personal information we hold about you will be maintained for at least as long as we are required to comply with legislative document retention requirements. After that time your personal information may be destroyed. Complaints about privacy If you have any complaints in relation to privacy, please contact us using the details provided below. We will try to resolve any concerns you have within 28 days. If you are not satisfied with our response, then you have the option to contact the Office of the Privacy Commissioner (telephone number 1300 363 992), who may investigate your complaint further. Contacting us and feedback You can make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting the Privacy Officer at: Orlando Smith Pty Ltd Phone: 1300 944 495 Updated and Effective 01/08/2016PRIVACY POLICY
ABN 35 164 768 594
Fax: 1300 944 495
Email: admin@orlandosmith.com
Mail: PO Box 117 Ashmore City QLD 4214